Frequently Asked Questions

Everything you need to know about shopping the NYPL collection.

Where does my purchase go?

Every purchase you make directly supports The New York Public Library's collections, programs, and services for all New Yorkers and visitors from around the world.

What are your shipping rates and delivery times?

We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by destination.

What is your return policy?

We accept returns of unused, unopened merchandise within 30 days of purchase. Please note that shipping costs are non-refundable unless the item arrived damaged.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International customers are responsible for any customs fees, duties, or taxes incurred upon delivery.

Can I track my order once it has shipped?

Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

Are NYPL members eligible for a discount?

Yes, current Friends of the Library and Conservators receive a 10% discount on all purchases. Please enter your member code at checkout to apply the savings.